Macintosh Troubleshooting Guide

Earthlink Help Desk

 

Earthlink & TA

 General Connection and Network Problems

 General Macintosh

 Error Codes

 Extentions Manager - How to create a Minimum Extension Set - OS 7.5 to 7.5.5

 Extentions Manager - How to create a Minimum Extension Set - OS 7.6 to 8.x

 FreePPP - General Info - Setup

 FreePPP - Modem Related

 FreePPP - Error's Before Dialing

 FreePPP - Error's After Dialing

 OT/PPP - General Info - Setup

 OT/PPP - Modem Related

 OT/PPP - Error's Before Dialing

 OT/PPP - Error's After Dialing

 ConfigPPP - Setup

 ConfigPPP - Modem Related

 ConfigPPP - Error's Before/After Dialing

 AOL

 Other Dialers

 Open Transport

 Modems and Init strings

 AT Commands

 ISDN & LAN

 Imac

 Newton

 Netscape - General Info - Setup

 Netscape - Operation and Configuration Error's

 Netscape - Memory Error's

 Netscape - Network Error's

 Netscape - Mail & News Error's

 Internet Explorer

 Outlook Express - Internet Mail & News

 Claris Emailer

 Eudora

 Newswatcher

 Other Software

 Mac OS 7.1 - 7.5.X

 Mac OS 7.6.X

 Mac OS 8.X

 Other

 Online Help And Information

Guide

(App) - Apple Tech Info Library - http://til.info.apple.com/
(Msft) - Microsoft Support Database - http://support.microsoft.com
(Net) - Netscape - http://help.netscape.com
(Eud) - Eudora - http://eudora.qualcomm.com/techsupport/
(Van) - Vantive
(WWW) - Web Address
 

Earthlink & TA

Error Type 11 / Use Installer for Older Macs.
(Van) - Resolution ID: 3907

How to bypassdialing the registration server
(Van) - Resolution ID: 3255

Internet Tools Installer Password
(Van) - Resolution ID: 3276

How to retrieve your account with Registration and Utilities
(Van) - Resolution ID: 3257

How to setup a new account in Registration & Utilities
(Van) - Resolution ID: 3256

"No carrier detected" / Various suggestions
(Van) - Resolution ID: 2052 Also Try 1835

Drops out during authentication phase / Check username and password.
(Van) - Resolution ID: 2261

Total Access can't initialize your modem. / (Global Village) Check for Global Village control panel and extention.
(Van) - Resolution ID: 2075

(PSP)  Personal Start Page / Trash Netscape Preferences, Cache and Magic cookie
(Van) - Resolution ID: 3178

How to uninstall Total Access
(Van) - Resolution ID: 565

"Total Access can't initialize your modem..." / Check modem settings, check extensions.
(Van) - Resolution ID: 602 How to crack Total Access. (mac only)
(Van) - Resolution ID: 590

General Connection and Network Problems

PCI Machines that cannot run MacTCP
(Van) - Resolution ID: 2640

The file MacTCP couldn't could not be copied into the Control Panels /  Various suggestions.
(Van) - Resolution ID: 1096

"Not enough memory" to open MacTCP / Check machine memory then look for a corrupt control panel
(Van) - Resolution ID: 2567

Error type 39:  when opening MacTCP. / trash preferences, Check the version number if it is 2.0.4 upgrade to 2.0.6
(Van) - Resolution ID: 2313 Also Try 1076

How to install MacTCP or TCP/IP ALL SYTEMS 7.0 to 8.0
(Van) - Resolution ID: 2460

How to configure MacTCP
(Van) - Resolution ID: 2043

Authentication Fialure / Disabled in UUNet
(Van) - Resolution ID: 3849

An error occured while initializing the serial port.  It may already be in use. / Trash ASLMPreferences.
(Van) - Resolution ID: 3643

Hangs or gets stuck at login./ Various sugestions
(Van) - Resolution ID: 3428

Slow Transfer Speeds / Various Suggestions
(Van) - Resolution ID: 3214

No socket connection / System 7.5.2 has a faulty open transport recommend the user upgrade.
(Van) - Resolution ID: 3362

Can't initialize your modem  /  Use a minimum extension set.
(Van) - Resolution ID: 2263

General Macintosh

Macintosh System Crashes on it's own / Various suggestions
 (Van) - Resolution ID: 1095

Question mark on start up / The computer cannot find the Operating System or startup disk
 (Van) - Resolution ID: 1098 Also Try 1099 The document "example" could not be opened   /  The file format is not recognized by the system because there is no program application to run it
 (Van) - Resolution ID: 1075

System crashes / Various suggestions
 (Van) - Resolution ID: 2479

"This disk is unreadable by macintosh" / Mac O.S. problem send them to APPLE 800-SOS-APPLE
 (Van) - Resolution ID: 2478

Error Codes


This article explains what some Macintosh system errors actually mean. You can use them to interpret what is happening when your Macintosh gives these errors.
(App) - Article ID: 1749 - Macintosh System Error Codes Explained

This article provides a listing of the Open Transport/PPP (OT/PPP) error codes found in the Users Manual, pp. 62-63.
(App) - Article ID: 20977 - Open Transport/PPP: Error Codes

This article describes the Open Transport error codes.
(App) - Article ID: 19791 - Open Transport: Error Codes

"I get an error Type 11 on my Power Macintosh computer when a program crashes. I never got this error on my 680x0-based Macintosh computer. Is this a new error for the Power Macintosh"?
(App) - Article ID: 16004 - Power Macintosh: Meaning of Error Type 11

"When I started my computer, I get Error Type 41. This same thing happens with extensions off. What is this and how do I resolve it"?
(App) - Article ID: 24431 - Mac OS 8: Error Type 41

Extentions Manager - How to create a Minimum Extension Set - OS 7.5 to 7.5.5

FreePPP Setup and Geoport modem
(Van) - Resolution ID: 1122

FreePPP Setup and any external modem other than Global Village
(Van) - Resolution ID: 1121 FreePPP Setup and Apple Express  Modem
(Van) - Resolution ID: 1118

FreePPP Setup and global village modem
(Van) - Resolution ID: 1117

FreePPP Setup and Powerport modem
(Van) - Resolution ID: 1123

FreePPP Setup and Apple Express  Modem
(Van) - Resolution ID: 1119

FreePPP Setup and PCMCIA Card modem
(Van) - Resolution ID: 1120

Config FreePPP and Powerport modem
(Van) - Resolution ID: 1116

Config FreePPP and any external modem other than Global Village
(Van) - Resolution ID: 1114

Config FreePPP and PCMCIA Card modem
(Van) - Resolution ID: 1113

Config FreePPP and global village
(Van) - Resolution ID: 1111

Config FreePPP and Apple Express  Modem
(Van) - Resolution ID: 1112

Config FreePPP and Geoport modem
(Van) - Resolution ID: 1115

OTPPP and Powerport
(Van) - Resolution ID: 1110

OTPPP and Geoport  Modem
(Van) - Resolution ID: 1109

OTPPP and any external modem other than Global Village
(Van) - Resolution ID: 1107

OTPPP Global Village Modem
(Van) - Resolution ID: 1105

OTPPP and Apple Express
(Van) - Resolution ID: 1106

OTPPP and PCMCIA Card modem
(Van) - Resolution ID: 1108

ConfigPPP and Apple Express modem
(Van) - Resolution ID: 1125

ConfigPPP and any external modem other than Global Village
(Van) - Resolution ID: 1127

ConfigPPP and Geoport modem
(Van) - Resolution ID: 1128

ConfigPPP and PCMCIA CARD modem
(Van) - Resolution ID: 1126

ConfigPPP and Global Village Modem
(Van) - Resolution ID: 1124

ConfigPPP and Powerport
(Van) - Resolution ID: 1129

Extentions Manager - How to create a Minimum Extension Set - OS 7.6 to 8.x

Config FreePPP and Geoport modem
(Van) - Resolution ID: 818

Config FreePPP and any external modem other than Global Village
(Van) - Resolution ID: 817

Config FreePPP and PCMCIA Card modem
(Van) - Resolution ID: 816

Config FreePPP and Apple Express
(Van) - Resolution ID: 815

Config FreePPP and Powerport
(Van) - Resolution ID: 819

Config FreePPP and global village
(Van) - Resolution ID: 814

OTPPP and Geoport modem
(Van) - Resolution ID: 811

OTPPP and PCMCIA CARD modem
(Van) - Resolution ID: 810

OTPPP and any external modem other than Global Village
(Van) - Resolution ID: 808

OTPPP and Apple Express
(Van) - Resolution ID: 805

OTPPP and Global Village
(Van) - Resolution ID: 804

OTPPP and Powerport
(Van) - Resolution ID: 812

FreePPP Setup and Apple Express
(Van) - Resolution ID: 821

ConfigPPP and Apple Express
(Van) - Resolution ID: 827

FreePPP - General Info

This is the home page for Rockstar Studios and the FreePPP Group the creaters of FreePPP
(WWW) - http://www.rockstar.com

"Answers and fixes for FreePPP problems"
(WWW) - http://www.rockstar.com/Support/ppp_faq.html

FreePPP - Setup

Config FreePPP
(Van) - Resolution ID: 1717

FreePPP Setup 2.6.1
(Van) - Resolution ID: 2049

FreePPP Setup 2.5.x
(Van) - Resolution ID: 1048

FreePPP 2.6.2
(Van) - Resolution ID: 3918

How to obtain an I.P. address from FreePPP Setup and ping the customer with it.
(Van) - Resolution ID: 707

How to obtain an IP address from Config FreePPP and ping the customer with it.
(Van) - Resolution ID: 706

How to bring up the terminal window in FreePPP Setup
(Van) - Resolution ID: 2600

How to bring up the terminal window in Config FreePPP
(Van) - Resolution ID: 2599

How to automaticly open an application after connecting.
(Van) - Resolution ID: 3506

FreePPP - Modem Related

Bad modem tones / Various suggestions
(Van) - Resolution ID: 2768

"There was a problem with the modem" / Incorrect init string
(Van) - Resolution ID: 1840 Also Try 1841, 1015, 1014

Modem stalls at dialing. / Misconfigured phone number
(Van) - Resolution ID: 1036

"The modem does not seem to be responding to the initialization parameters" / Incorrect init string being issued to the modem
(Van) - Resolution ID: 638

The modem does not seem to be responding. PPP was expecting "OK" from the modem. / Incorrect port setting
(Van) - Resolution ID: 639 Also Try 4008, 1902, 3996

The modem does not support CTS Flow control / In Config FreePPP change the Flow Control setting to None
(Van) - Resolution ID: 622

Looking for modem.... PPP wait timeout / Modem is not initializing because of an extension conflict or misconfiguration of the port
(Van) - Resolution ID: 1032 Also Try 1033

Unable to initialize the modem / If it a global village it will need its own software to initialize
(Van) - Resolution ID: 1025 Also Try 2200, 1024, 801

The modem is not responding or the free ppp is not set up properly. / Turn the modem off then back on.
(Van) - Resolution ID: 3997

No carrier modem error. / Modify the init string.
(Van) - Resolution ID: 4001 Also Try 4002

PPP modem connect failure / It dials after the error / Change the init string.
(Van) - Resolution ID: 3526 Also Try 990

FreePPP - Error's Before Dialing

"FreePPP Setup can not be used it is not selected in the TCP/IP control panel." / Make sure FreePPP is selected and check for any extensions that might conflict like AOL LINK
(Van) - Resolution ID: 2628

An error occured while initializing the serial port / Incorrect Port Setting, Apple Talk is active, Extension Conflict, Corrupt PRAM
(Van) - Resolution ID: 1518

FreePPP locks up my machine when I enter data. / Corrupt preferences or desktop, Extension Conflict
(Van) - Resolution ID: 1515 Also Try 1517

"The application Freeppp Setup has unexpectedly quit error type 1" / Extension conflict or limited resource check memory settings
(Van) - Resolution ID: 2262

"Serial port in use by another application" / disable appletalk
(Van) - Resolution ID: 1873 Also Try 2258

Greyed-out Connect button in FreePPP Setup / extension conflict, misconfigured TCP, disabled TCP/IP, Version conflict.
(Van) - Resolution ID: 963

FreePPP is not installed / Extension conflict, misconfigured TCP or disabled TCP/IP
(Van) - Resolution ID: 957 Also Try 960

PPP closed time out while waiting for OK / Timeouts occur when a server does not recieve an appropriate response within the alotted time period.
(Van) - Resolution ID: 890

An error occured while initializing the serial port / The AppleTalk control panel may be conflicting with the serial port.
(Van) - Resolution ID: 1004

"PPP Insufficient memory to Initialize Link Access / rename the mactcp control panel with a space in front of it.
(Van) - Resolution ID: 680

"FreePPP Setup" cannot be used now, because not enough memory is available / 32 bit addressing or modern memory manager is turned off or they don't have enough RAM and too many extensions running
(Van) - Resolution ID: 656,

Config FreePPP cannot be used now, because not enough memory is available. / 32 bit addressing or modern memory manager is turned off or they don't have enough RAM and too many extensions running
(Van) - Resolution ID: 654

"FreePPP is not running" / extension conflict, misconfigured TCP or disabled TCP/IP
(Van) - Resolution ID: 643

Error reading or opening PPP Preferences / PPP Preferences are corrupt
(Van) - Resolution ID: 686

"PPP Insufficient memory to Initialize Link Access / rename the mactcp control panel with a space in front of it.
(Van) - Resolution ID: 670

"Error FreePPP does not have enough memory to load."
(Van) - Resolution ID: 1692

"FreePPP is not running" / Extension conflict, misconfigured TCP or disabled TCP/IP
(Van) - Resolution ID: 644

Connect button turns black when I click it. / The dialer has become corrupt
(Van) - Resolution ID: 987

"PPP Resource error"  / PPP Preferences are corrupt
(Van) - Resolution ID: 613

Machine freezes when I click on the Connect button / Extension conflict
(Van) - Resolution ID: 636

An error occured while initializing the serial port / Wrong port selected in the PPP dialer or another extension corrupting the port.
(Van) - Resolution ID:1007 Also Try 699

PPP wait time out while waiting for OGIN / Time out has occurred because of incorrect login
(Van) - Resolution ID: 1003 Also Try 1002

"Serial port in use by another application" /  disable appletalk
(Van) - Resolution ID: 1874

Machine freezes when I click on the Connect button / Extension conflict
(Van) - Resolution ID: 637

An error occured while initializing the serial port / Wrong port selected in the PPP dialer or another extension corrupting the port.
(Van) - Resolution ID: 1008 Also Try 1009

Error Initializing Serial Port. / Incorrect Port Setting.
(Van) - Resolution ID: 4034 - 4036

Error saving setting. / Trash PPP Preferences
(Van) - Resolution ID: 4006 Also Try 4007, 633

No Dial Tone / Check Physical line setup.
(Van) - Resolution ID: 3988

Error FreePPP does not have enough memory to load. / Rename MacTCP to !MacTCP
(Van) - Resolution ID: 3965

Click Connect and nothing happens. / Restart the computer.
(Van) - Resolution ID: 3705

Greyed-out Connect button in FreePPP Setup / Toggle
(Van) - Resolution ID: 3527 Also Try 962

FreePPP - Error's After Dialing

"Message from server." / Just an alert Message.
(Van) - Resolution ID: 727 Also Try 729

Authentication Failure / password of username typo
(Van) - Resolution ID: 1876 Also Try 1877, 3948, 2771

PPP dials out spontaneously / Internal clock in some versions of MacTCP causes a connection attempt
(Van) - Resolution ID: 954 Also Try 955

Machine freezes when I click on the Connect button / Enable Virtual memory and rebuild the desktop
(Van) - Resolution ID: 2515

A connection was established but it was not a reliable one / Bad POP,  Extension Conflict, Corrupt Preferences
(Van) - Resolution ID: 906 Also Try 2730, 2732

You have been disconnected due to lack of activity / Most often occurs when new users are reading or writing email,  OR the POP is at capacity,   OR Global Village v42 data compression is turned off.
(Van) - Resolution ID: 903 Also Try 904, 905

Customer receives a fast busy signal while dialing an access number / Check the dial prefix.or area code
(Van) - Resolution ID: 711 Also Try 712

Random disconnects / Total access has misconfigured the teleport control panel, extension conflict, corrupt preferences
(Van) - Resolution ID: 650 Also Try 651

Drops off immediately after connection / Authentication Failure
(Van) - Resolution ID: 646 Also Try 647

PPP closed time out while waiting for OK / Timeouts occur when a server does not receive an appropriate response within the alotted time period.
(Van) - Resolution ID: 889

Connection slows down. / Extra PPP extension causing conflict
(Van) - Resolution ID: 1689

Imeadiate disconnect / Authentication Failure
(Van) - Resolution ID: 1685 Also Try 1686

Establishing communincations. / Extension conflict
(Van) - Resolution ID: 1038

"A connection was established but it was not a reliable one" / Check settings
(Van) - Resolution ID: 1812 Also Try 1813

"You have been disconnected due to lack of activity" / Corrupt preferences
(Van) - Resolution ID: 1798

PPP connection seems to have dropped or become unstable / Extension Conflict
(Van) - Resolution ID: 1011

Machine freezes when shutting it down, only after I have been on the internet. / Extension Conflict
(Van) - Resolution ID: 629

Connects but does not ping / Extension conflict
(Van) - Resolution ID: 1043
 

OT/PPP - General Info

Open Transport PPP is written by Apple Computers and information can be found at their technical info library.
(WWW) - http://til.info.apple.com/

"Where Are OT/PPP Control Panel Settings Stored?"
(App) - Article ID: 21132 - Where Are OT/PPP Control Panel Settings Stored?

"This article provides a listing of the Open Transport/PPP (OT/PPP) error codes found in the Users Manual, pp. 62-63".
(App) - Article ID: 20977 - Open Transport/PPP: Error Codes

"This article provides some troubleshooting techniques to common issues".
(App) - Article ID: 20629 - Open Transport/PPP 1.0: Troubleshooting

OT/PPP - Setup

How to configure OT/PPP
(Van) - Resolution ID: 1716

How to configure a connection script for OTPPP
(Van) - Resolution ID: 974

How to bring up the terminal window in OTPPP
(Van) - Resolution ID: 2602

How to install  modem scripts for Global Village modems on system 8.0 using OTPPP
(Van) - Resolution ID: 971

How to install Open Transport PPP
(Van) - Resolution ID: 798

How to obtain an I.P. address from Macppp and ping the customer with it.
(Van) - Resolution ID: 709

How to configure Remote Access.
(Van) - Resolution ID: 3961

How to install OT PPP from the 7.6 Installation CD.
(Van) - Resolution ID: 3678

"How do I make my own CCL files?"
(WWW) - http://www.56k.com/inits/cclmake.shtml - CCL Frequently Asked Questions

"Where do I install the CCL file after I download it?"
(WWW) - http://www.56k.com/inits/cclwhere.shtml - CCL Frequently Asked Questions

"How do I tell my programs to use the new CCL file?"
(WWW) - http://www.56k.com/inits/ccltell.shtml - CCL Frequently Asked Questions

OT/PPP - Modem Related

The connection attempt failed: the modem is not responding properly.   / Misconfigured port
(Van) - Resolution ID: 900

"Modem not selected." / Just select a modem from the modem control panel
(Van) - Resolution ID: 2027

"The previously selected modem is not available." / Just an alert message
(Van) - Resolution ID: 2022

No Carrier / Select the Correct modem script in the Modem control panel.
(Van) - Resolution ID: 3976 Also Try 4019, 4021, 4052

OT/PPP - Error's Before Dialing

PPP does not show up (missing) in connect via on TCP/IP / Configure PPP and connecting then reset the TCP/IP
(Van) - Resolution ID: 2637

I click connect and nothing happens / Use a minimum set of extensions
(Van) - Resolution ID: 2509

Grey connect button OTPPP / Missing the username, password or phone entry
(Van) - Resolution ID: 2605

Port is busy / The serial port is in use it needs to be freed up for the modem.
(Van) - Resolution ID: 899

An error occured while initializing the serial port.  It may already be in use / The Apple Talk Control Panel may be occupying the serial port.
(Van) - Resolution ID: 698 Also Try 1010

Serial port in use by another application. / Check Apple Talk.
(Van) - Resolution ID: 4018

No TCP/IP prefs have been selected / Trash TCP/IP Preferences
(Van) - Resolution ID: 3963 Also Try 3964

OT/PPP - Error's After Dialing

Slow connection 56k / Check modem script or use FreePPP setup also check the POP for X2 or 56k compatibility.
(Van) - Resolution ID: 3149

Immediate disconnect / Use a different modem script
(Van) - Resolution ID: 2645

"The connection attempt failed.  There was no response from the remote server" /  Use a different modem script.
(Van) - Resolution ID: 2632

"Server not responding" / Corrupt Preferences, Extension conflict
(Van) - Resolution ID: 2251

Connecting at unknown rate / Modem scripts are obsolete global village 28.8 - 33.6
(Van) - Resolution ID: 972

Hangs on authentication / Reinstall OTPPP
(Van) - Resolution ID: 2071

The connection attempt failed:  PPP negotiation failed / Null modem in the Modem Control Panel
(Van) - Resolution ID: 901

Connecting at unknown rate / Incorrect modem script
(Van) - Resolution ID: 585

The connection attempt failed: the modem is not responding properly. / Bad Modem
(Van) - Resolution ID: 4028 Also Try 3995

Authentication Failed / Check username and password
(Van) - Resolution ID: 3960 Also Try 3968, 3969

Random Disconnect / Change POP
(Van) - Resolution ID: 3956

PPP Connection Terminated Unexpectedly / Make sure they are connecting as a registered user.
(Van) - Resolution ID: 3702

Drops off immediately after connection or Authentication failed / Trash Remote Access Folder and reconfigure.
(Van) - Resolution ID: 3700 Also Try 648

Waiting for PPP termination / User is Double-clicking the connect button.
(Van) - Resolution ID: 3596

Spontainious dialing / Disable automatic connections in OT PPP
(Van) - Resolution ID: 3568

Waiting for PPP termination / Trash Remote Access Folder
(Van) - Resolution ID: 3502

OTPPP can't connect any problem. / Switch back to FreePPP Setup
(Van) - Resolution ID: 3179

ConfigPPP - Setup

How to bring up the terminal window in MacPPP aka ConfigPPP
(Van) - Resolution ID: 2601

How to configure MacPPP.
(Van) - Resolution ID: 2044

Internal Port does not show up in the pulldown menu for port settings / Trash PPP Preferences
(Van) - Resolution ID: 3898

ConfigPPP - Modem Related

"There was a problem with the modem" / Incorrect init string
(Van) - Resolution ID: 1840

"Unable to initialize the modem" / Faulty data switch impeding signal to modem.
(Van) - Resolution ID: 2505

Modem does not hang up when I hit disconnect / Rebuild the desktop
(Van) - Resolution ID: 2499

Looking for modem.... PPP wait timeout / Modem is not initializing because of an extension conflict or misconfiguration of the port
(Van) - Resolution ID: 1031

Unable to initialize the modem / If it a global village it will need its own software to initialize
(Van) - Resolution ID: 1023 Also Try 2505

PPP modem connect failure / Phone line is not plugged into modem
(Van) - Resolution ID: 988

Modem stalls at dialing. /  Misconfigured phone number
(Van) - Resolution ID: 1034

No carrier modem error / Extension Conflict
(Van) - Resolution ID: 1020

An error occured while sending data  the modem may be turned off or your cable may not support CTS Flow Control / Set Flow Control to None.
(Van) - Resolution ID: 3899

ConfigPPP - Error's Before Dialing

Greyed-out Open button in MacPPP / Reinstall MacTCP and Configure PPP.
(Van) - Resolution ID: 3128

Error Initializing Serial Port / Incorrect Port Setting, Apple Talk is active, Extension Conflict, Corrupt PRAM
(Van) - Resolution ID: 1520

Config PPP locks up my machine when I enter data. / Corrupt preferences or desktop, Extension Conflict
(Van) - Resolution ID: 1516

"Serial port in use by another application" /  Disable AppleTalk.
(Van) - Resolution ID: 1875

"PPP is not installed" / Are the running system 7.5.2 ?
(Van) - Resolution ID: 2576

An error occured while initializing the serial port / The AppleTalk Control Panel may be conflicting with the serial port.
(Van) - Resolution ID: 1005

I click on Open and nothing happens / Extensions conflict
(Van) - Resolution ID: 998

PPP is not installed / Extension conflict, misconfigured tcp or disabled tcp/ip
(Van) - Resolution ID: 956

Error reading or opening PPP Preferences / PPP Preferences are corrupt
(Van) - Resolution ID: 684

"PPP Insufficient memory to Initialize Link Access / rename the mactcp control panel with a space in front of it.
(Van) - Resolution ID: 669

"PPP is not running" / extension conflict, misconfigured tcp or disabled tcp/ip
(Van) - Resolution ID: 642

Machine freezes when I click on the Open button / Extension Conflict
(Van) - Resolution ID: 635

Internal Port does not show up in the pulldown menu for port settings / Extension conflict
(Van) - Resolution ID: 615

Config FreePPP cannot be used now, because not enough memory is available / 32 bit addressing or modern memory manager is turned off or they don't have enough RAM and too many extensions running
(Van) - Resolution ID: 655

Open button turns black when I click it. / Rebuild Desktop.
(Van) - Resolution ID: 2055 Also Try 980

PPP closed time out while waiting for OK / Timeouts occur when a server does not recieve an appropriate response within the alotted time period.
(Van) - Resolution ID: 891

PPP Resource error / Trash PPP Preferences.
(Van) - Resolution ID: 3826

Error saving setting / Trash the PPP Preferences.
(Van) - Resolution ID: 3829 Also Try 3830, 3831

PPP is not running. / Make sure PPP is selected in the MacTCP.
(Van) - Resolution ID: 3832 Also Try 3833

ConfigPPP - Error's After Dialing

"A connection was established but it was not a reliable one" / Check the MacPPP settings
(Van) - Resolution ID: 1814

Authentication Failure /  Retype username and password.
(Van) - Resolution ID: 1878

Slow connection / Check the modems baud setting, and init string.
(Van) - Resolution ID: 1690

Immediate disconnect / Authentication Failure
(Van) - Resolution ID: 1683

"Link Dead" / Login failure or bad pop
(Van) - Resolution ID: 767

Terminal window shows unexpected characters. / LINE NOISE
(Van) - Resolution ID: 1207

Connects but does not ping. /  Extension conflict
(Van) - Resolution ID: 1042

"Message from server."
(Van) - Resolution ID: 716

Drops off immediately after connection / Authentication Failure
(Van) - Resolution ID: 645

A connection was established but it was not a reliable one / Bad POP,  Extension Conflict, Corrupt Preferences
(Van) - Resolution ID: 908

Random disconnects / Total Access has misconfigured the teleport control panel, extension conflict, corrupt preferences
(Van) - Resolution ID: 649

Machine freezes when shutting it down, only after I have been on the internet. / Extension Conflict
(Van) - Resolution ID: 628

I can only connect once / User either never disconnects the first time and idles out or he has a resource problem.
(Van) - Resolution ID: 604

PPP dials out spontaneously / Internal clock in some versions of MacTCP causes a connection attempt
(Van) - Resolution ID: 603

"Establishing communincations..." / Extension conflict
(Van) - Resolution ID: 1037

Unable to establish a connection. / Trash PPP Preferences.
(Van) - Resolution ID: 3887

"Establishing communincations..." / Trash PPP Preferences.
(Van) - Resolution ID: 3835

Link Dead / Trash PPP Preferences
(Van) - Resolution ID: 3922

AOL

How to reset Earthlink connection after installing AOL 3.0
(Van) - Resolution ID: 1789

How to setup AOL 4.0 for a TCP connection.
(Van) - Resolution ID: 4011

How to setup AOL for a TCP/IP connection.
(Van) - Resolution ID: 3895

Other Dialer's

You do not seem to be registered with a service provider. / Trash the Internet Config Extention, Internet Preferences, and Internet Dialer Folder.
(Van) - Resolution ID: 3920

"I used the Custom Remove feature of the Apple Internet Connection Kit (AICK) installer to remove AICK, however, it did not work. What files do I have to put into the Trash to remove AICK?
(App) - Article ID: 20268 - Apple Internet Connection Kit: How & What to Remove

"This article is the Apple Internet Connection Kit (AICK) 1.1 Q&A For Internet Service Providers (ISP)."
(App) - Article ID: 20131 - AICK 1.1: Q&A For Internet Service Providers

Open Transport

"Could not open TCP/IP is locked or in use by another application." / Corrupt preferences
(Van) - Resolution ID: 1836

How to install TCP/IP or Open Transport from 8.x CD
(Van) - Resolution ID: 797

TCP/IP Control Panel is missing / Reinstall open transport from Mac O.S. CD
(Van) - Resolution ID: 1082

Open Transport is not loaded / System Extention Set
(Van) - Resolution ID: 3503

Open Transport is not loaded / Reinstall Open Transport
(Van) - Resolution ID: 3504

How to install TCP/IP or Open Transport from 7.5.3
(Van) - Resolution ID: 3245

"This article describes the Open Transport error codes."
(App) - Article ID: 19791 - Open Transport: Error Codes

Modems

How to install geoport modem software for Power Macintosh
(Van) - Resolution ID: 3172

"I have a Macintosh Performa 6360 or 6400 series computer that ships with a GoePort Telecom Adapter and I want to remove the modem software from the system Folder. How do I do this?
(App) - Article ID: 20973 - Performa 6400/6360/GeoPort: How to Remove Modem Software

"The PowerBook 150, 200, 500, 2300 series computers have only one serial port. How do I set up a direct connect serial printer when I have an internal modem installed? Also, how can I communicate with an AppleTalk network?"
(App) - Article ID: 15650 - PowerBook: Internal Modem & Serial Printer Configuration

"This article contains the Power Macintosh G3 Modem Software Read Me document."
(App) - Article ID: 24307 - Power Macintosh G3: Modem Software Read Me

"This article contains a list of Macintosh PowerBook computers that came with modems."
(App) - Article ID: 20493 - PowerBook Computers: Which Modems Came With Them?

This document provides late-breaking news about the PowerBook 3400 Internal Modem/Ethernet card. The information in this Read Me file supplements the contents of the users manual (an electronic manual on your computer's hard disk).
(App) - Article ID: 30013 - PowerBook 3400: Internal Modem/Ethernet Card

Init Strings

"Macintosh Modem Init Strings"
(WWW) - http://www.tidbits.com/iskm/modems.html

"This is a good source of init strings for use with ConfigPPP and FreePPP."
(App) - Article ID: 18470 - Modem Initialization Strings for MacPPP Access

"Extracting init strings from Mac CCL files".
(WWW) - http://www.56k.com/inits/cclxtrct.shtml

AT Commands

Hayes AT Commands
(WWW) - http://www.hayes.com/techsupport/techref/00000110.htm This article describes AT commands and the general Global Village command list. This information is from the Global

Village Platinum V Users Guide.
(App) - Article ID: 19731 - Global Village: AT Command Set

This is part one of a two part article that includes a description of modem states as well as the AT command set.
(App) - Article ID: 17931 - Modem AT Command Set: Description Part 1/2

This is part two of a two part article that includes a description of modem states as well as the AT command set.
(App) - Article ID: 17945 - Modem AT Command Set: Description Part 2/2

This article describes the S registers set and retrieved by the modem AT commands.
(App) - Article ID: 17946 - Modem AT Command Set: S Registers

This article lists the AT command set for the PowerBook Express Modem.
(App) - Article ID: 11747 - Express Modem: Hayes AT Command Set

ISDN & LAN

Can't get 2 channels / Not configured in rmod PSI or Peek Hour Causing cross trafic failure
(Van) - Resolution ID: 1901

Imac

The following article contains important information about your iMac.
(App) - Article ID: 30782 - iMac: Read Me

Random Disconnects / Select iMac internal 56K in the Modem control panel.
(Van) - Resolution ID: 3970

How to retrieve an EarthLink account using the Internet Setup Assistant.
(Van) - Resolution ID: 3950

Extentions needed for the iMac Modem.
(Van) - Resolution ID: 3949

Scripts to correct "No Carrier Error and Random Disconnects".
(WWW) - http://help.earthlink.net/techsupport/imac/html/imac_how_2_ara_scripts.html

"Specifications for the Imac".
(WWW) - http://www.apple.com/imac/specs.html

"I 'm trying to manually configure my iMac to connect to a local Internet Service Provider (ISP), however, I cannot find the PPP control panel. Was Open Transport/PPP not installed on my computer? Where can I get the PPP control panel?"
(App) - Article ID: 22230 - iMac: Where is the PPP Control Panel? "I have two internet accounts, one for home and one for work. I need to enter these, but am unsure of how to do this with

Internet Setup Assistant or how to access the different configurations once I enter them. Is there an easy way to do this?"
(App) - Article ID: 24550 - iMac: Using Multiple Internet Access Configurations

"I cannot always use the Command-Control-Power key combination to force the iMac to restart, especially when the iMac has experienced a system crash and is frozen. Before troubleshooting my software for the cause of the system crash, what can I do to force the computer to restart?"
(App) - Article ID: 24532 - iMac: How To Force a Restart

"Since iMac is the internet Macintosh, how do I go about getting onto the internet?"
(App) - Article ID: 58025 - iMac: How to Get Onto The Internet

Newton

How to configure the Newton for Email (En Route client)
(Van) - Resolution ID: 2649

How to check Email with the Newton. (En Route client)
(Van) - Resolution ID: 2650

How to configure the Newton Internet Enable (NIE)
(Van) - Resolution ID: 2648

How to configure Newton for a modem
(Van) - Resolution ID: 2646

"I just installed Newton Internet Enabler 2.0 on my MessagePad 2000. Whenever I try to send/receive mail or open a web page, I get a system error - 16022 (operation failed because resource was not available").
(App) - Article ID: 24240 - Newton Internet Enabler 2.0: - 16022 Error When Dialing

"My MessagePad 2000 times out when trying to get my email. However, my MessagePad 130 works fine with the same software".
(App) - Article ID: 30451 - MessagePad 2000: POP time Out

Netscape - General Info

More information and assistance on Netscape can be found in Netscapes Database
(WWW) - Netscape - http://help.netscape.com

The following are the basic troubleshooting steps used to resolve most problems with the Mac and Navigator/Communicator.
(Net) - Issue 970808-15 - General Macintosh troubleshooting.

Netscape - Setup

How to create multiple profiles for more than one email account  in Netscape Communicator
(Van) - Resolution ID: 2618

How to configure mail and news for Netscape Communicator
(Van) - Resolution ID: 2563

How to configure Netscape mail.
(Van) - Resolution ID: 1783

How to Wrap Long Lines in Netscape Messanger.
(Van) - Resolution ID: 4061

How to configure Netscape Communicator to remember mail password.
(Van) - Resolution ID: 4047

How to creat a Sent folder in Netscape Mail.
(Van) - Resolution ID: 3994

How to configure Netscape News.
(Van) - Resolution ID: 3780

How to Delete a profile in Netscape Communicator.
(Van) - Resolution ID: 3742

How to Create a new profile in Netscape Communicator.
(Van) - Resolution ID: 3741

How to install saved bookmarks & mail into a netscape 2 & 3
(Van) - Resolution ID: 3419

Netscape - Operation and Configuration Error's

Netscape print's one word per page or garbage./ Margins are configured incorrectly
(Van) - Resolution ID: 1854

"Netscape could not find application Mac BinaryII+  /  This is simply an alert that Netscape doesn't know what to do with the file you just downloaded.  You will need to handle it manually.
(Van) - Resolution ID: 470

Can't print anything  /  Extension conflict, causing problems with the serial port which handles both the modem and printer.
(Van) - Resolution ID: 416

Error writing preferences -39 / Netscape preferences are corrupt
(Van) - Resolution ID: 545 Also Try 2028

Unimplimented trap. / Wrong version of Netscape for the Machine.
(Van) - Resolution ID: 4042 Also Try 4049

This application program could not be opened because the file NETSCAPE RESOURCES can not be found. / Return the Application to the location it was installed.
(Van) - Resolution ID: 3978

Java cannot be initialized because the java_30 file is not installed correctly. / Copy Java file from EarthLink CD
(Van) - Resolution ID: 3959 Also Try 4010, 521

Error writing preferences -48 / Trash Netscape Preferences.
(Van) - Resolution ID: 3928

Netscape can't get into a secure site such as online banking / Enable SSLv2&3 in the Security Preferences
(Van) - Resolution ID: 3219

" The server is not accepting connections or may be busy" / Trash Netscape preferences.
(Van) - Resolution ID: 2651

Unable to access secure site / Corrupt preference files delete the following then configure security
(Van) - Resolution ID: 2617

Could not open FCC File
(Van) - Resolution ID: 741

Netscape - Memory Error's

"Netscape error type 11" / If the problem persists recommend a different browser.
(Van) - Resolution ID: 2643

"Netscape Error Type 2" / Memory allocation to application is too high or too low
(Van) - Resolution ID: 2060

Netscape runs out of memory on some Web pages / Some home pages are written so poorly that netscape runs out of memory.
(Van) - Resolution ID: 530

Netscape only loads half a page and then locks up / Netscapes cache is full or corrupt
(Van) - Resolution ID: 522

Netscape error type 11 while reading bookmarks / Corrupt Bookmarks
(Van) - Resolution ID: 1074

Netscape error type 11 / Netscape memory related error
(Van) - Resolution ID: 1051 Also Try 1073, 2059

Netscape does not have enough memory / Low RAM or too many extensions.
(Van) - Resolution ID: 1071

Netscape error Type 1 /  Scarce system resources
(Van) - Resolution ID: 1048

"Not enough memory" / Enable 32 bit addressing or Modern memory manager
(Van) - Resolution ID: 2051

Netscape does not have enough memory / Low RAM
(Van) - Resolution ID: 3982

Netscape freezes while browsing /  Various Suggestions
(Van) - Resolution ID: 3324

Netscape Error Type 3 / Disk error rebuild the desktop or reinstall netscape
(Van) - Resolution ID: 3283

I am getting a "PowerPlant not installed" errors.
(Net) - Issue 970719-9 - PowerPlant errors in Communicator

Here are some ways to avoid crashes (especially "Type 11" errors) in Netscape Navigator for Macintosh.
(Net) - Issue 961125-6 - Preventing crashes in Navigator on Macintosh

Netscape Error type 11 when closing the Preferences / Trash Netscape Preferences
(Van) - Resolution ID: 3537

Netscape - Network Error's

NETSCAPE NO DNS / Try a different pop
(Van) - Resolution ID: 1903 Also Try 1883, 2565, 2630, 2199, 2769, 2733, 516, 517, 520, 2314, 2076, 2062, 1718, 2482, 1101, 1102, 3791, 3837

No socket connection / TCP/IP Preferences are corrupt: using OTPPP
(Van) - Resolution ID: 423 Also Try 423, 2564, 1208, 463, 465, 2201, 2254, 1882, 2255, 2256, 2257, 1691, 1100, 1134, 3941, 3981, 1880, 2128

"Broken Pipe Errors" using Global Village Modems on Macintosh
(Van) - Resolution ID: 1210

"Netscape's network connection was refused by the server: / Try another POP
(Van) - Resolution ID: 2477

"Netscaper error 244 communications exception" / Corrupt preferences
(Van) - Resolution ID: 2249

"FreePPP is not installed" / Customer is running system 7.5.2
(Van) - Resolution ID: 1832

"Netscape error type 28" /  Netscape Preferences are corrupt
(Van) - Resolution ID: 406

The modem is not responding or the free ppp is not set up properly. /init string, corrupt prefs, extension conflict
(Van) - Resolution ID: 1913 Also Try 1914

"Document contains no data"  /  The web site is down.
(Van) - Resolution ID: 461

"Broken Pipe Errors" / Various suggestions
(Van) - Resolution ID: 2072

Can only connect once / User either never disconnects the first time and idles out or he has a resource problem
(Van) - Resolution ID: 550

Broken Pipe Errors using Global Village Modems on Macintosh
(Net) - Issue 960613-11

Netscape - Mail & News Error's

Poplock busy / Send user information to accountfix@earthlink.net
(Van) - Resolution ID: 3127

"Error saving mail" / Corrupt preferences of mail box's
(Van) - Resolution ID: 2265

Can't get email / Change the mail server settings.
(Van) - Resolution ID: 1904

Can recieve mail but can not send / SMTP or POP3 configuration needs to be changed
(Van) - Resolution ID: 1853

An error occured while sending your username to the pop3 server / Earthlink server not configured, incorrect settings, corrupt preferences, incompatible driver
(Van) - Resolution ID: 1912

Unable to process from lines / Customers mail box has become corrupted on our server
(Van) - Resolution ID: 513

An error occurred while sending your username to the POP3 server / Earthlink server not configured, incorrect settings, corrupt preferences
(Van) - Resolution ID: 2566

Can't get email / AOL installed Object Support Lib v 1.1.1  AOL  causes conflicts with netscape mail
(Van) - Resolution ID: 2130

"Relaying denied" / The user is trying send mail though mail.earthlink.net while they are connecting through a different ISP.
(Van) - Resolution ID: 2077

"You have no permission to talk." / NNTP settings are set for a 3rd party server or user is on a LAN or dialing though other ISP.
(Van) - Resolution ID: 2513

Netscape mail doesn't do anything / AOL "Obect Support Lib." Version 1.1.1" causes conflicts with netscape mail
(Van) - Resolution ID: 523

Netscape mail  makes a repeated alert noise / Netscape Preferences corrupt
(Van) - Resolution ID: 514

Can't get email / Preferences are corrupt
(Van) - Resolution ID: 2129

"An error occured delivering deferred mail / Netscape preferences are corrupt
(Van) - Resolution ID: 473

"Unable to process from lines  /  Usually occurs when customer rechecks their email too quickly, not giving the server enough time to reset the mail box.
(Van) - Resolution ID: 471

Retrieving mail can sometimes timeout with mail files larger than 1meg using a slower connection.
(Van) - Resolution ID: 415

"Cannot contact the server "mail.earthlink.net"  / Various suggestions
(Van) - Resolution ID: 2054

Outgoing mailbox does not save sent letters. / Misconfigured or corrupt preferences
(Van) - Resolution ID: 529

Relaying Denied / The user is trying send mail though mail.earthlink.net while they are connecting through a different ISP.
(Van) - Resolution ID: 3868

Slow response typing in Netscape Mail. / Set the customer to a basic set of extentions.
(Van) - Resolution ID: 3820

Could not log in to the POP3 server.  The server responded:  Password supplied for "example" is incorrect. / Check Login info
(Van) - Resolution ID: 3518

"I have a Power Macintosh 7300/200. I am trying to use Netscape Navigator version 3.0, which came bundled with my system. When I try to send an email with an attachment, the system beeps repeatedly and the message/attachment is not sent successfully. What can I do to correct this?
(App) - Article ID: 24124 - Netscape Navigator 3.0: Difficulty Downloading Email Attachments

When downloading email, I get the message, "Netscape is out of memory"
(Net) - Issue 970820-89

Internet Explorer

Microsofts Support Database
(WWW) - http://support.microsoft.com

503 Service Unavailable / The host computer is too busy.
(Van) - Resolution ID: 1201 Also Try 1200, 1187, 1199, 1202, 1203, 1204

403 Forbidden/Access Denied / The web site you requested requires special access permission
(Van) - Resolution ID: 1169 Also Try 1180, 1185, 1181, 1182, 1183, 1184

404 Not Found / The browser could not find the specific document that you requested on the host computer.
(Van) - Resolution ID: 1160 Also Try 1159, 1162, 1163, 1164

How to clear the history in Internet Explorer 4.0.
(Van) - Resolution ID: 4060

Error: Low System Memory / Increase prefered memory size.
(Van) - Resolution ID: 4039

Error Type 2 / Trash Internet Preferences
(Van) - Resolution ID: 4017

How to select the email client in Internet Explorer 4.0
(Van) - Resolution ID: 3931

Internet Explorer can not open the site www.example.com / Trash MacTCP DNR
(Van) - Resolution ID: 3458

Description of General Internet Error Messages
(Msft) - Article ID: Q151117

How to Change Your Default E-mail Program in Internet Explorer.
(Msft) - Article ID: Q180910

Outlook Express

Microsofts Support Database
(WWW) - http://support.microsoft.com

How to configure Outlook Express for Macintosh
(Van) - Resolution ID: 2644

Internet Config error.  Verify mail & news settings. /  Trash Outlook Express Preferences and the Internet Preferences.
(Van) - Resolution ID: 4029

Your Outlook Express preferences have not been configured properly. / Trash Outlook Express Preferences and the Internet Preferences.
(Van) - Resolution ID: 4016

OE: Mail Messages Downloaded Multiple Times in Outlook Express
(Msft) - Article ID: Q181249

OE: ErrMsg The Preferences File Could Not Be Opened
(Msft) - Article ID: Q179410

Internet Mail & News

Microsofts Support Database
(WWW) - http://support.microsoft.com

How to configure and use Internet Mail and News 3.0x for Macintosh
(Van) - Resolution ID: 3151

How to Configure Microsoft Internet Mail for Macintosh
(Msft) - Article ID: Q159720

Send/Receive Button Unavailable in Internet Mail and News
(Msft) - Article ID: Q159746

How to Configure Microsoft Internet News for Macintosh
(Msft) - Article ID: Q159724

How to configure and use Internet Mail and News 3.0x for Macintosh
(Van) - Resolution ID: 3151

Claris Emailer

Technical info on Claris Emailer can be found at Apple's technical information library
(App) - http://til.info.apple.com/

How to configure Claris Emailer 1.1
(Van) - Resolution ID: 3667

How to configure Claris Emailer 2.0
(Van) - Resolution ID: 3897

Eudora

Eudora Technical Support
(WWW) - http://eudora.qualcomm.com/techsupport/

How to configure Eudora Pro 4.0
(Van) - Resolution ID: 2734

"Eudora error type - 11" / Corrupt Preferences
(Van) - Resolution ID: 2275

Email takes hours to recieve consistantly or one time occurance / Routing or Network Outage
(Van) - Resolution ID: 2253

There has been an error transferring your mail. / Username or Password may be incorrect.
(Van) - Resolution ID: 576

Why does Eudora take so long to send a message. / Eudora settings are incorrect or Preferences are corrupt
(Van) - Resolution ID: 981

There has been an error transferring your mail / Password may be incorrect.
(Van) - Resolution ID: 1057

Can't receive email from correspondents / Various suggestions
(Van) - Resolution ID: 2514

"Server not responding the connection came up half-way and failed" / Misconfigured mail settings
(Van) - Resolution ID: 574

How do I get a attachment with Eudora
(Van) - Resolution ID: 563

Error opening the attachment / Eudora Preferences have become corrupt.
(Van) - Resolution ID: 570

"Eudora: Server not responding. / Either checking mail while off line or a DNS problem
(Van) - Resolution ID: 571 Also Try 3132

Error transferring your mail / Password may be incorrect.
(Van) - Resolution ID: 572 Also Try 1056

That peskie MacTCP // TCP preferences have become corrupt
(Van) - Resolution ID: 573

Error involving Domain Name System / Misconfigured mail server settings
(Van) - Resolution ID: 577

Error involving Domain Name System  /  user is not connected
(Van) - Resolution ID: 578 Also Try 579

Attachment corrupt / Various suggestions
(Van) - Resolution ID: 583

How to configure eudora 1.5.x
(Van) - Resolution ID: 861

How to configure Eudora 3.x
(Van) - Resolution ID: 4046

Newswatcher

Error 502 No permission to talk. / NNTP settings are set for a 3rd party server or POP not routing or user is on a LAN or dialing though other ISP.
(Van) - Resolution ID: 3154

How to configure Newswatcher
(Van) - Resolution ID: 2723

Your news server has more groups than NewsWatcher can handle.  The full group list has been truncated to 16,000 groups. / You have to buy the registered version.
(Van) - Resolution ID: 2725

Not enough memory / When News Watcher was created there were considerably less newsgroups
(Van) - Resolution ID: 1086

Other Software

How to configure GearBox
(Van) - Resolution ID: 1215

How to unstuff a file with Stuffit Expander
(Van) - Resolution ID: 1091

How to configure the internet setup assistant.
(Van) - Resolution ID: 1785

System error occured while excuting an internet scripting command. / Make an alias to Oulook Express.
(Van) - Resolution ID: 4031

How to change the default browser.
(Van) - Resolution ID: 3979

How to download Stuffit Expander using Netscape.
(Van) - Resolution ID: 3626

How to configure Internet Config 1.3
(Van) - Resolution ID: 3478

"This document contains answers to frequently asked questions (FAQ) about Apple Location Manager.
(App) - Article ID: 30118 - Apple Location Manager: Frequently Asked Questions

Mac OS 7.1

No OS specific info available yet.

Mac OS 7.5.X

No socket connection / System 7.5.2 has a faulty open transport recommend the user upgrade.
(Van) - Resolution ID: 3362

Mac OS 7.6.X

No OS specific info available yet.

Mac OS 8.X

How to install Internet Assistant
(Van) - Resolution ID: 799

Other

"Parameter RAM contains user definable system and hardware preferences. Occasionally these preferences become "corrupt" and the Parameter RAM needs to be "reset". Also, a list of what settings are held in Parameter RAM."
(App) - Article ID: 55940 - Parameter RAM (PRAM): Settings and Resetting Information

"This article explains the steps required when resetting the Parameter RAM (PRAM) or Non-volatile RAM (NVRAM) on Macintosh computers."
(App) - Article ID: 2238 - Macintosh: How to Reset PRAM and NVRAM

"The PowerBook 150, 200, 500, 2300 series computers have only one serial port. How do I set up a direct connect serial printer when I have an internal modem installed? Also, how can I communicate with an AppleTalk network?"
(App) - Article ID: 15650 - PowerBook: Internal Modem & Serial Printer Configuration

"I am experiencing crashes and system hangs when accessing the Internet with my web browser. What could be the problem?"
(App) - Article ID: 22019 - Troubleshooting Internet Connections

Online Help And Information

Apple Tech Info Library
(WWW) - http://til.info.apple.com/

Apple iMac Support
(WWW) - http://support.info.apple.com/support/imac/index.html

Microsoft Support Database
(WWW) - http://support.microsoft.com

Netscape Tech Support
(WWW) - http://help.netscape.com

Earthlink Customer Support
(WWW) - http://help.earthlink.net

Eudora Tech support
(WWW) - http://eudora.qualcomm.com/techsupport/

Claris Tech Support
(WWW) - http://til.info.apple.com/

Modem Central
(WWW) - http://www.56k.com

MacFixIt
(WWW) - http://www.macfixit.com

ChasM's Help Desk
(WWW) - http://www.chasms.com

Michael Brusby's Web Page - Good Fixes
(WWW) - http://home.earthlink.net/~goldegl

Macboy's Web Page - Good Fixes
(WWW) - http://home.earthlink.net/~ngalik

Kevin's Other Operating Systems - Cable & ISDN walk threws
(WWW) - http://home.earthlink.net/~kevincp

MacInTouch
(WWW) - http://www.macintouch.com/

Mac Pruning Pages - Get the lowdown on all the extensions and control panels in your System Folder.
(WWW) - http://cafe.ambrosiasw.com/DEF/

Version Tracker
(WWW) - http://www.versiontracker.com/

PC TECHnical Support - Mac and PC Info and Fixes
(WWW) - http://www.macntosh.com/

The FreePPP Group - The creators of FreePPP
(WWW) - http://www.rockstar.com/