Resource Key
(App) Apple Tech Info Library -
http://til.info.apple.com/
(Atl) Atlantis - http://atlantis/
(Net) Netscape Help Page - http://help.netscape.com
(Msft) Microsoft Support Database
- http://support.microsoft.com/
(Van) Vantive Resolution ID
(WWW) Web Address
Earthlink Total
Access
EarthLink Network can't find your account under the username and
password you entered
verify username/password/case/rmod
(Van) Resolution ID: 2647 3441
The GUI.DLL file is linked to missing export MFC42.DLL
copy MFC42.dll from TA 2.0 CD to c:\Windows\System
(Van) Resolution ID: 2755
A required 0 DLL file, UTILS.DLL, was not found
Copy UTILS.DLL from TA 2.0 CD to c:\windows\system
(Van) Resolution ID: 3585
Account Retrieval Failed
Extract RASAPI32.DLL
(Van) Resolution ID: 3529
Access caused an invalid page fault in module Kernel32.dll @ 137 :BFF9A3C0
reboot, try again, or manual setup
(Van) Resolution ID: 3352
Hangs on Retrieving information.
Extract RASAPI32.DLL
(Van) Resolution ID: 3630
How to uninstall TA
Use add/remove programs to uninstall TA
(to wipe HD clean of TA, uninstall, then delete earthlink folder, delete
earthlink reg keys, and remove any entries of earthlink software in startup
folder)
(Van) Resolution ID: 3539
Session Management Module Invalid
Rename PPPMAC.VXD, SPLITTER.VXD, WSOCK.VXD, WINSOCK.DLL, AND REINSTALL DUN
(Van) Resolution ID: 3469
Session Management Module Invalid
Use TA 2.0's "bypassdialing" feature.
(Van) Resolution ID: 2753
Session Management Module Invalid
Reinstall DUN, if that doesn't work, Open Registry key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentication\SMM_Files\PPP
Make sure value for "path"="RASAPI32.DLL"
(Van) Resolution ID: 3223 3224 3462
How to use the "bypassdialing" feature
Run TA setup.exe, click NEW ACCOUNT, click YES to agree to license, fill
out MEMBER INFO, click NEXT, enter username and password, and password again,
click NEXT, referral name type "bypassdialing" and for reg no
type "123" click NEXT, click NEXT, click OK, click OK, select
USA, click NEXT, select other, click NEXT, card number enter "0123456789"
for expiration enter "12/98" continue with installation
(Van) Resolution ID: 2718
How to "bypassdialing" using registry
1. Install TotalAccess as usual from the CD.
2. When the customer comes to the screen where he can now click on RETRIEVE
(NEW ACCOUNT is grayed out),
press the Windows button on the keyboard, or CTRL-ESC, and select RUN.
3. Type REGEDIT.
4. Go to the following key:
\HKEY_LOCAL_MACHINE\SOFTWARE\EarthLink Network
5. Click on EDIT, then NEW, then DWORD VALUE.
6. Name it BYPASSDIALING in all lowercase.
7. Right-click on the new "bypassdialing" key, and select MODIFY.
8. In the VALUE DATA field, type 1.
9. Click OK.
10. ALT-TAB back to the TotalAccess registration and utilities.
11. Select RETRIEVE and proceed as normal, typing in the correct username
and password.
12. This time, when the customer comes to the section where it would normally
dial the registration server, it will now skip the dialing process.
(Van) Resolution ID: 3786
Synchronization Failures
Lower the baud rate.
(Van) Resolution ID: 2496
Total Access dialer hangs on dialing 1 ,800...
Can't find a dial tone
(Van) Resolution ID: 2493
Error reading from the Reg. Server
Lower the modem speed
(Van) Resolution ID: 3591
Connection hangs during registration server authentication
Lower the modem speed
(Van) Resolution ID: 2487
Connection is dropped from the registration server
Lower the modem speed
(Van) Resolution ID: 2484
Phone Number List is empty
rename telephon.ini to telephon.old and reinstall TA
(Van) Resolution ID: 3650 3488 3588
General Windows
95
Cannot find a device file that may be needed to run Windows or a
Windows application...
May have upgraded from Win 3.X, rem out old TA lines in SYSTEM.INI
(Van) Resolution ID: 1948
Explorer has caused an illegal operation and will be shut down
(Van) Resolution ID: 3884
Memory leak in windows 95 kernel using windows sockets
(Van) Resolution ID: 3550
(Msft) Article ID: Q148336
How to troubleshoot Windows 95 internal stack overflow errors
(Msft) Article ID: Q145799
A required 0 dll file, Url.dll, was not found
Copy the URL.DLL file from the WINDOWS\SYSBCKUP folder to the WINDOWS\SYSTEM
folder, if problem continues rename URL.DLL and reinstall Internet Explorer
(Van) Resolution ID: 614
S3 video conflicts with COM4
Change to 256 colors or less, and set the hardware acceleration slider to
none
(Msft) Article ID: Q127138
Windows 95 CD-ROM directory listing
List of files on the Windows 95 CD-ROM
(Msft) Article ID: Q135540
WFW TCP/IP files may result in problems with windows 95 TCP/IP
(Msft) Article ID: Q140903
Explorer caused an invalid page fault in module...
(Msft) Article ID: Q174274
Can't access folder path too long
Reboot and press F8 at bootup to go to command prompt only, rename c:\windows\profiles\eln
to old, reboot and enter correct login info and delete old directory
(Van) Resolution ID: 452
VFAT Device Initialization Failed
The Ifshlp.sys file is missing from the Windows folder. Extract IFSHLP.SYS
to WINDOWS\
(Van) Resolution ID: 3135
Troubleshooting
Windows system errors, GPF's, and page faults
(Net) http://help.netscape.com/kb/client/970203-1.html
While initializing IOS: Windows protection error. You need to restart
your computer.
Edit CONFIG.SYS and AUTOEXEC.BAT and disable any reference to SMARTDRV.EXE,
if that doesn't work they need to download IOS.EXE from http://www.kingdomcomputers.com/ios.html
(Van) Resolution ID: 3946
Internet Explorer Window is Transparent
(Van) Resolution ID: 1079
Modem attempts to dial when windows 95 starts
Uncheck connect to the internet as needed or check startup folder, registry
run keys, win.ini, system.ini for programs that are trying to connect to
the internet
(Msft) Article ID: Q175312
(Msft) Article ID: Q10075
(Van) Resolution ID: 3470
Slow Transfer Speeds
(Van) Resolution ID: 1952
Fatal error when opening winipcfg.
(Van) Resolution ID: 3692
Dial-Up Networking could not complete the connection to the server...
(Van) Resolution ID: 2717
DUN 95
The Microsoft Dial-up adpater is not configured to work with the
current network configuration.
Double check connectoid properties or make a new connectoid
(Van) Resolution ID: 3704
No domain server was available to validate your password
(Van) Resolution ID: 3391
The computer you're are dialing into cannot establishPlease check your
password and try again.
(Van) Resolution ID: 2097
The computer you're are dialing into cannot establish...
(Van) Resolution ID: 1067
The rnaui.dll file in the c:\windows\system folder is missing or damaged.
Extract a new RNAUI.DLL to c:\WINDOWS\SYSTEM
(Van) Resolution ID: 255
The Save password check box in Dial-Up Networking is disabled
Make sure client for microsoft networks is installed, primary network logon
should be client for microsoft networks, enable passwords, log off and log
on as a new user, edit reg key HKEY_CURRENT_USER/Software/Earthlink/Dialer/SavePassword
value to 1.
(Van) Resolution ID: 3602 833 841 454 557
Auto dial doesn't work
Delete reg key
HKEY_Current_User\software\microsoft\windows\currentversion\internetsettings\enableautodial,
close restart, and reconfigure autodial from IE
(Van) Resolution ID: 3840
The specified device is being used by another DUN connection
Reboot while pressing control key, Close all programs except explorer and
systray
(Van) Resolution ID: 1890 1888 3137
RUNDLL32 caused an invalid page fault in Module RNAUI.DLL
This can be caused by installing the wrong version of DUN, try reinstalling
from correct CD or extract RNAUI.DLL, RASAPI32.DLL, RNAAPP.EXE, and MSVCRT20.DLL
(Van) Resolution ID: 3460
Rundll32.exe caused an invalid page fault in module KERNEL32.DLL
Direct user to download Kernel update
(Van) Resolution ID: 3550
Dial-up networking cannot find the specified modem...
Make sure the modem selected in connectoid exists in modem control panel,
try selecting a new modem in connectoid properties
(Msft) Article ID: Q169157
(Van) Resolution ID: 1146
Error 602: "Port in use" or "Port already open"
End task all other programs except explorer and systray
(Msft) Article ID: Q168222
(Van) Resolution ID: 3632
Dial-up networking stops responding while initializing the modem
(Msft) Article ID: Q174377
Modem is busy or not responding
(Msft) Article ID: Q138634
Dial-up networking does not obtain an ip address
Make sure Dial-Up adapter is the only adapter bound to TCP/IP
(Msft) Article ID: Q140460
RNAAPP.EXE caused an invalid page fault on RNAAPP.EXE
Extract RNAAPP.EXE to WINDOWS\SYSTEM or rename RNAAPP.EXE and reinstall
DUN
(Msft) Article ID: Q172505
Unable to install microsoft TCP/IP
Extract MSTCP.DLL from precopy1.cab or precopy2.cab
(Msft) Article ID: Q179705
Cannot open the Dial-up networking folder
Reinstall DUN, if that doesn't work extract RASAPI32.DLL,
May also need to extract MSVCRT20.DLL, and RNAUI.DLL files in the c:\windows\system
folder is missing or damaged.
(Van) Resolution ID: 2607 2754
(Msft) Article ID: Q142806
Can't open dial-up networking connectoid
Extract RASAPI32.DLL
(Van) Resolution ID: 3328
Allowed Network protocols section missing in Dial-up networking
Extract RASAPI32.DLL
(Msft) Article ID: Q169553
(Van) Resolution ID: 1142
Dial-up networking could not negotiate compatible...
(Msft) Article ID: Q130079
(Van) Resolution ID: 1957
Error 645: Internal authentication error
Reinstall TCP/IP
(Van) Resolution ID: 3847
Error 645: Internal authentication error
Make sure TCP/IP is installed
(Van) Resolution ID: 3414 3465 3846
Error 645: Internal authentication error
Copy RASAPI32.DLL from TA 2.0 CD
(Van) Resolution ID: 3864
Error 645: Internal authentication error
Uninstall and reinstall DUN
(Van) 3485
Error 645: Internal authentication error
Remove extra network components
(Van) Resolution ID: 3249
Error 645: Internal authentication error
Rename .386 files and use Earthlink Support Wizard to fix
Error 645: Internal authentication error
Rename PPPMAC.VXD and reinstall DUN
Error 645: Internal authentication error
Upgrade to DUN 1.2
(Van) 3352
Error 667: Cannot read media.ini file
Open Registry key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentication\SMM_Files\PPP
Make sure value for "path"="RASAPI32.DLL"
(Van) Resolution ID: 3790
Error 691 The computer you're dialing... Password Error.
(Van) Resolution ID: 2714
Error 720 : Could not negotiate a compatible set of network protocols
(Van) Resolution ID: 3802 3795 3796 3804 3799 3801 3805 3798 3811 3800 3797
3809 3803 3810 3806 1869 3130 1867 3153
Error 745: An essential file is missing
Open Registry key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentication\SMM_Files\PPP
Make sure value for "path"="RASAPI32.DLL"
(Msft) Article ID: Q174579
(Van) Resolution ID: 1886
The computer you're dialing into does not respond...
(Van) Resolution ID: 1135
(Msft) Article ID: Q165052
Protocol not configured.
Reinstall DUN, TCP/IP
(Van) Resolution ID: 3821
Protocol not configured.
Open Registry key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentication\SMM_Files\PPP
Make sure value for "path"="RASAPI32.DLL"
(Van) Resolution ID: 3542
Protocol not configured.
Rename VIP.386 and VTCP.386 and reinstall TCP/IP
(Van) Resolution ID: 3681
Protocol not configured.
Try a different POP
(Van) Resolution ID: 4026
Access denied because username and/or password is invalid on the domain
(Van) Resolution ID: 2720 2721
Connection is dropped
(Van) Resolution ID: 1700 1710
Dial-Up Networking locks up computer when disconnecting
(Van) Resolution ID: 528 515
ENTER NETWORK PASSWORD dialog box appears during POP authentication
(Van) Resolution ID: 2624 2625 (OSR2)
The Microsoft Dial-up adpater is not configured to work with the current
network configuration.
(Van) Resolution ID: 3704
The Dial-Up Networking information in the registry is corrupt...
(Van) Resolution ID: 2751
DIAL-UP NETWORKING is not in MY COMPUTER
(Van) Resolution ID: 2604
No domain server was available to validate your password
(Van) Resolution ID: 3391
DUN 98
Error 650: The computer you are dialing into does not respond to a network
request.
(Van) Resolution ID: 3856 3834 3792
NO DNS
Netscape is unable to locate the server: www.example.net The server does
not have a DNS entry.
(Van) Resolution ID: 3464 3133 3374 3375 2266
No TCP/IP name resolution with WIN.COM file in root
(Msft) Article ID: Q162811
How to extract original compressed windows files
(Msft) Article ID: Q129605
Windows 95 WinSock update improve multihoming support
(Msft) Article ID: Q169035
Netscape
is unable to locate the server...The server does not have a DNS entry
(Van) Resolution ID: 2081
(Atl) http://atlantis.earthlink.net/inside/email_support/email_responses/Netscape/win95nodns.html
Internet Explorer
Unable to Install Java Packages c:\windows\java\classes\Xmldso.cab
Access is denied
Rename the Imagehlp.dll File in the Windows Folder, then reinstall Internet
Explorer 4.0
(Van) Resolution ID: 3694
Internet Explorer cannot open the internet site -address- The protocol
specified in this address is not valid. Make sure the address is correct,
and try again.
(Van) Resolution ID: 1713
(Msft) Article ID: Q161575
IEXPLORE caused an invalid page fault in module Kernel32.dll
(Van) Resolution ID: 2475 2476
Sorry! Content Advisor will not allow you to see this site
(Van) Resolution ID: 3230 3231 3404 (regfix)
Internet Explorer Window is Transparent
(Van) Resolution ID: 1079
The buttons on the toolbar won't work
(Van) Resolution ID: 1083
Internet Explorer cannot open the Internet site http://www.example.com.
The data is invalid
(Van) Resolution ID: 2506 3131 3417 2511 2504 3636 3372 2748 3427 2503 3234
3143 2497 3417
An Internal Error Occurred in the Windows Internet Extensions
(Van) Resolution ID: 3222 3915 3759 3915 3222
Internet Explorer can not open the Internet site http:.... An unexpected
error
(Van) Resolution ID: 1746
IE cannot open the Internet site http://www.example.com.
(Van) Resolution ID: 3236 3237 3238 3240 3241 3242 3243 3244
IE cannot open the Internet site http://www.example.com. A connection
with the server could not be established.
(Van) Resolution ID: 3373 3676 3750 3752 3753 3754 3755 3756 3749 3751 3757
3758
Netscape
Netscape is unable to connect to the network because you are in offline
mode
(Van) Resolution ID: 3610
How to FTP Netscape 3
(Van) Resolution ID: 1697
Couldn't open FCC file" error when sending mail or posting news.
(Van) Resolution ID: 2671
Couldn't open
FCC file" error when sending mail or posting news.
(WWW) http://help.netscape.com/kb/client/961024-2.html
What files
are installed by navigator 3.0 under Windows 95 or Windows NT?
(WWW) http://help.netscape.com/kb/client/970613-11.html
The local configuration file specified a configuration URL but the AutoAdmin
component could not be loaded...
Clear NETSCAPE.CFG
(Van) Resolution ID: 3938
The local configuration file specified a configuration URL but the AutoAdmin
component could not be loaded...
Uninstall and reinstall Netscape
(Van) Resolution ID: 3558
The local configuration file specified a configuration URL but the AutoAdmin
component could not be loaded...
User may have multiple copies of Netscape running, close all, and restart
Netscape
(Van) Resolution ID: 3634
The local configuration file specified a configuration URL but the AutoAdmin
component could not be loaded...
Download a new NETSCAPE.CFG file
(Van) Resolution ID: 3680
General protection
fault or invalid page fault in navigator.
(WWW) http://help.netscape.com/kb/client/970702-6.html
Unreadable
(messed up, tiny, invisible, or Greek) fonts in navigator
(WWW) http://help.netscape.com/kb/client/960513-15.html
(Van) Resolution ID: 857
How to clear
the "location" or "netsite" pulldown menu on windows
(WWW) http://help.netscape.com/kb/client/961024-3.html
(Van) Resolution ID: 2584
How to unlock
greyed out settings in Netscape
(Van) Resolution ID: 3624
(WWW) http://home.earthlink.net/~andy/netscape.htm
Settings the registry for default browser
(Net) http://help.netscape.com/kb/client/970113-2.html
(Net) http://help.netscape.com/kb/client/980502-2.html
Mail window will not open in Communicator
Delete prefs.js and reconfigure Netscape
(Van) Resolution ID: 2659
Mail window will not open in Communicator
Move old "users" folder and create a new profile
(Van) Resolution ID: 2657 3824
General protection
fault or invalid page fault in navigator
(Net) http://help.netscape.com/kb/client/970702-6.html
There was problem preparing the message for sending, Netscape could not
create a temporary file
(Van) Resolution ID: 3430
Netscape is unable to create network socket connection.
(Van) Resolution ID: 3649
General EMAIL
501 invalid domain name
Open Registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\MSTCP
Edit value for "Hostname" and remove the ELN/ from value
(Van) Resolution ID: 2122
Outlook 97
A message could not be delivered because a network problem occured
while transferring message...
(Van) Resolution ID: 3432
No transport provider available
(Msft) Article ID: Q176731
MPREXE caused an invalid page fault in Kernel32.dll
(Msft) Article ID: Q151708
Invalid
Page Fault In Microsoft Outlook
(Atl) http://atlantis.earthlink.net/inside/email_support/email_responses/Email/outlookpagefault.html
Outlook 98
Internet mail is not registered properly.
(Msft) Article ID: Q191423
Outlook caused an Invalid Page Fault in Module Contab32.dll
(Van) Resolution ID: 3312
Eudora
Could not connect to...(10039)
Reenter the domain setting in the Network control panel.
(Van) Resolution ID: 12
Error writing to network. Cause: Socket is not connected (10057)
(Van) Resolution ID: 3320 285 3319 3320
Free hard disk space is scarce, causing the Windows 95 file system to
be generally unstable
(Van) Resolution ID: 399
Eudora may obtain the sender's domain from Windows 95 and try use it
as the SMTP server address.
The domain specified in the Network control panel may be wrong.
(Van) Resolution ID: 21
Cannot rename c:\windows\temp\descmap.tmp to c:\eudora\descmap.pce
Copy the DESCMAP.PCE file into the Eudora directory.
(Van) Resolution ID: 3551
Error getting network address for "mail.example.com". Cause:
host not found (11001)
Check mail server name, check to make sure they are online
(Van) Resolution ID: 3261
Error getting network address for Earthlink.net
(Van) Resolution ID: 2000 1972 1973 1988 2014
The proper domain name is not specified in the network control panel.
Specify earthlink.net as the domain
(Van) Resolution ID: 4 5
To reset dialing properties (dialing properties invalid, or dialing properties
loop)
Delete TELEPHON.INI and run TAPIINI.EXE
Reference
File Versions
RASAPI32.DLL for WIN 95A-144K
RASAPI32.DLL for WIN 95B-170K
RASAPI32.DLL for WIN 98-192K
RASAPI32.DLL for TA-180K
WINSOCK.DLL for WIN 95-42K
WSOCK32.DLL for WIN 95-65K
WINSOCK.DLL for WIN 95 w/Winsock upgrade -
WSOCK32.DLL for WIN 95 w/Winsock upgrade -
WINSOCK.DLL for WIN 98-21K
WSOCK32.DLL for WIN 98-40K
DUN 1.2
DUN 1.2 doc file: (Msft) - Q166288
To install DUN 1.2, run MSDUN12.EXE
To uninstall DUN1.2 remove from add/remove programs menu
To install winsock update run c:\windows\msdun\ws32upd.exe
Winsock 1.2 W95wsockupd.exe
Winsock 2 W95ws2setup.exe
Registry
How to backup the registry
Run REGEDIT.EXE, pull down registry menu, select export registry file, make
sure export range is set to all, and type in a filename and select save.
Earthlink Registry Keys
Netscape Registry Keys
MTU Registry Keys
TA 2.2
D:\win95\config\eln950.cab
D:\win95\config\eln950a.cab
D:\win95\config\eln950b.cab
D:\win95\config\eln950c.cab
D:\win95\config\eln98.cab
D:\win95\msie4\ie4setup.exe
TA 2.0
D:\win95\config\eln950b.cab
Useful Init
Strings
How to reinstall DUN and TCP/IP:
1. Use add/remove programs to uninstall DUN
2. Rename PPPMAC.VXD, SPLITTER.VXD, VDHCP.386, WINSOCK.DLL, WSOCK.VXD, VTDI.386,
VIP.386, VTCP.386, VNBT.386
3. Add DUN again, click "NO" if it asks if you want to keep any
files
4. Check network properties and make sure TCP/IP is installed